Thought Leadership
Interview with Peter
Cara Moore interviews Peter Yesawich on travel trends in Hospitality 2016. HX: The Hotel Experience is the must-attend conference and expo for forward-thinking hospitality professionals. Enhanced by a new partnership with AAHOA, the HX conference and expo offers unparalleled opportunities to experience today’s must-have hospitality innovations.
"Hotelie" Hall of Fame
Peter Yesawich accepts Hotelie Hall of Fame Award - 2024
Cornell Hotel Society Hotelie Hall of Fame Induction Ceremony - Class of 2024 The Times Center, NYC November 10, 2024
Improving the Patient Experience
Stepping away from the clinical aspects and the doctor-patient relationship, our guest this week on the Healthcare Experience Matters Podcast is author Peter C. Yesawich, PhD. He shares ideas for improving the patient experience outside of the clinic, focusing on customer service excellence. This also includes addressing pain points, such as a lack of transparency regarding the actual costs of patient care, which are crucial steps toward improving service delivery.
The PAEER Model
John R. Miles interviews Peter Yesawich, the Chairman of Hospitable Healthcare Partners, LLC. Discover Dr. Yesawich’s groundbreaking insights on transforming healthcare delivery by integrating hospitality principles. Learn how the PAEER Model (Prepare, Anticipate, Engage, Evaluate, Reward) can revolutionize patient experiences and satisfaction, creating an extraordinary standard of care.
In Search of a Healthy Future
Peter Yesawich, SHA '72, MS '74, PhD '76, Chief Growth Officer, Cancer Treatment Centers of America, was interviewed during the Cornell Hospitality, Health and Design Symposium, "In Search of a Healthy Future" on October 10, 2016.
Podcasts
Enjoy a series of Podcast interviews and conversations
discussing the intersection of Hospitality with the delivery of Healthcare.
TDW Show feature:
Author of HOSPITABLE HEALTHCARE: Just What the Patient Ordered, Peter Yesawich, Ph.D.
Your Healthcare Experience Matters, and It’s About to Change with Peter Yesawich and Stowe Shoemaker
How Can Hospitality and Customer Service Improve the Patient Experience?
Peter C. Yesawich, PhD, Healthcare Hospitality
Changemakers Focused on Fixing Healthcare
Revolutionizing Patient Care with 'Hospitable Healthcare'
Why It’s Controversial to Compare Healthcare & Hospitality
Bringing Hospitality to Healthcare to Elevate the Patient Experience with Peter Yesawich